Terms and Conditions

Please read these Terms and Conditions carefully before using Rukmani Software's services. By accessing or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using the services provided by Rukmani Software, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Services Description

Rukmani Software provides various software solutions and services including but not limited to:

• ERP Systems (School, Library, Hostel, Institute, Exam, Hospital)
• Website Development and Design
• Digital Accounting Software
• API Development and Integration
• Bulk SMS Services
• Domain Registration and Web Hosting

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is up to date

4. Payment Terms

All payments for our services are subject to the following terms:

• Prices are listed in Indian Rupees (INR) unless otherwise stated
• Payment must be made in advance for services
• We accept various payment methods including credit/debit cards, net banking, and UPI
• All fees are exclusive of applicable taxes unless stated otherwise
• Subscription fees are billed on a recurring basis (monthly/annually as selected)

5. Service Delivery and Timeline

We strive to deliver services within the agreed timeline. However:

• Delivery timelines are estimates and may vary based on project complexity
• Delays caused by client-side factors (delayed feedback, content, approvals) are not our responsibility
• We will communicate any expected delays promptly
• Custom development projects require client approval at various stages

6. Intellectual Property Rights

Unless otherwise agreed in writing:

• All software, code, designs, and materials created by Rukmani Software remain our intellectual property
• Clients receive a license to use the delivered product for their business purposes
• Clients may not resell, redistribute, or claim ownership of our proprietary software
• Custom development work ownership terms will be specified in the project agreement

7. Service Level and Support

We provide technical support and maintenance as follows:

• 24/7 technical support for critical issues
• Regular software updates and security patches
• Bug fixes and issue resolution
• Support response times vary based on service plan
• Additional support services may be available at extra cost

8. Service Suspension and Termination

We reserve the right to suspend or terminate services if:

• Payment is not received on time
• Terms of service are violated
• Illegal activities are detected
• Service is being misused or abused
• Required by law or legal authorities

9. Data Backup and Security

While we implement security measures to protect your data:

• We perform regular automated backups
• Clients are responsible for maintaining their own backup copies
• We are not liable for data loss due to circumstances beyond our control
• Data security measures are implemented as per industry standards

10. Limitation of Liability

To the maximum extent permitted by law, Rukmani Software shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from the use or inability to use our services.

11. Warranty Disclaimer

Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure. We make reasonable efforts to ensure service quality but cannot guarantee specific results.

12. Indemnification

You agree to indemnify and hold harmless Rukmani Software from any claims, damages, losses, liabilities, and expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

13. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in India.

15. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us:

• Email: hello@rukmanisoftware.com
• Phone: +1 (234) 567-8900
• Address: Rukmani Software, Remote First, Global Team